Job Summary:
We are currently seeking a motivated and detail-oriented Junior IT Desktop Support professional to join the IT team. The successful candidate will provide first-level technical support to end-users, ensuring the smooth operation of desktop systems, applications, and network connectivity.
Key Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network-related issues
- Install, configure, and maintain desktop computers, laptops, printers, and other IT peripherals
- Assist in setting up user accounts, email profiles, and access permissions
- Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office, and other business applications
- Document support requests and resolutions, and escalate complex issues to senior IT staff when necessary
- Provide support to remote users via phone, email, or remote desktop tools
- Maintain inventory of IT equipment, including asset tagging and tracking
- Assist in onboarding new employees by preparing workstations and ensuring access to required systems
- Follow IT policies and procedures, ensuring compliance with security and data protection standards
- Support senior desktop technicians during onsite interventions
- Provide daily updates on support tickets and ongoing issues to the Senior Desktop Support and IT Desktop Manager
- Coordinate with suppliers regarding devices under repair and provide updates accordingly
Qualifications & Experience:
- Minimum HSC
- Diploma in Computer Science or any related field
- MCDST or CompTIA A+ certification would be an advantage
- At least 2 years of experience in a desktop support role
Skills & Competencies:
- Proficiency in Windows operating systems (Windows 10/11)
- Good knowledge of Microsoft Office 365
- Basic understanding of network fundamentals (IP, DNS, DHCP)
- Experience in printer and peripheral troubleshooting
- Familiarity with mobile device configuration (iOS and Android)
- Basic knowledge of VoIP phone configuration
- Experience in handling and prioritizing support tickets
- Familiarity with remote support tools (e.g., Teams, Quick Assist, Remote Desktop)
- Strong documentation and communication skills
- Ability to work under supervision and follow procedures
- Problem-solving mindset and willingness to learn
- Strong team spirit and sense of responsibility
