Role Overview
The Technical Operations Coordinator plays a key role in supporting the day-to-day operations of the technical and administrative teams. This role bridges communication between the office administration team, technicians in the field, and clients on site.
The position requires a proactive and versatile individual capable of assisting with logistics, stock management, coordination of technical activities, and occasional hands-on support to the technical team. The role is intentionally broad to allow flexibility as operational needs evolve.
Key Responsibilities
Operations & Logistics Coordination
- Coordinate daily logistics for technical teams, including work planning support, scheduling assistance, and ensuring technicians have the necessary tools and materials.
- Assist with transportation of technicians, tools, and materials to work sites within Azuri and surrounding areas when required.
- Coordinate the collection and delivery of equipment, spare parts, and materials from suppliers or hardware stores.
- Support the smooth execution of field operations and assist in resolving day-to-day operational issues.
Inventory & Store Management
- Maintain and manage the company’s inventory of tools, equipment, consumables, and spare parts.
- Monitor stock levels and coordinate timely replenishment when required.
- Organize the store area to ensure efficient access, tracking, and accountability of tools and materials.
- Maintain basic records of stock usage and equipment allocation.
Technical Support
- Provide basic technical or handyman assistance to the technical team when required.
- Assist technicians on site where additional operational support is needed.
- Ensure tools and equipment are maintained, organized, and available for operational use.
Communication & Coordination
- Act as a liaison between the administrative support team and field technicians.
- Communicate with clients on site in a professional and helpful manner.
- Provide updates and feedback to the office team regarding field activities, issues, or client requests.
- Assist with documenting operational information and reporting back to management when necessary.
Team Collaboration
- Foster strong collaboration between administrative staff and the technical team.
- Contribute to a positive team environment and support continuous improvement in operational processes.
- Remain adaptable to changing responsibilities and evolving operational needs.
Requirements
Experience & Skills
- Previous experience in technical support, maintenance, operations coordination, or handyman work is an advantage.
- Basic technical or practical maintenance skills preferred.
- Experience with inventory or store management is beneficial.
- Strong organizational and problem-solving skills.
Communication
- Fluent in spoken and written English and French.
- Comfortable communicating with clients, technicians, and administrative teams.
Other Requirements
- Valid driver’s license (mandatory).
- Comfortable working both in the field and in a coordination role.
- Proactive, reliable, and adaptable.
- Strong team player with a collaborative attitude.
Personal Attributes
- Hands-on and solution-oriented.
- Good communication and interpersonal skills.
- Organized and detail-oriented.
- Flexible and able to adapt to changing operational needs.
- Able to act as a bridge between office administration and technical field teams.
