Position Overview:
As a Guest Relations Officer for Azuri village, you will play an essential role in ensuring the safety and security of property and assets within the Azuri common areas.
Key Responsibilities:
- Surveillance:Proficient use of CCTV systems to monitor estate perimeters, identify irregularities, and report incidents to the Guest Relation Supervisor.
- Patrol & Roster: Under advice of the Guest Relation Supervisor perform regular patrols, ensure safety of residents and Estate properties, observe and report security/safety breaches.
- Guest Relations: Welcome and guide residents, owners and guests politely, handle queries, maintain professional conduct.
- Procedures: Always follow procedures.
- Observations and reports: Log incidents accurately and report them in a timely and confidential manner to the Guest Relation Supervisor
- Crisis Management:Calm and effective response to emergencies or unexpected situations. Respond quickly to emergencies.
Core Competencies
- Surveillance & Observation ,Accurately monitors CCTV and surroundings, detects anomalies.
- Patrolling & Incident Response,Conducts regular and thorough patrols; responds effectively to incidents
- Guest Service Orientation,Provides courteous and attentive service to guests/residents
- Communication Skills, Clearly communicates instructions and writes accurate reports
- Conflict Management, De-escalate conflicts calmly and professionally
- Crisis Management, Responds to emergencies with calm, effective action
- Technical Proficiency, Operates CCTV, radios, and reporting tools efficiently.
Working Conditions
- The role requires working outdoors in various weather conditions and during extended hours, including nights, weekends, and holidays.
- Physical fitness to conduct patrols and respond to incidents
- The position demands vigilance, physical activity, and the ability to handle stressful situations calmly and effectively
