About Neel Group

Neel Group is a diversified company in Mauritius with operations across various sectors including construction, logistics, retail, and services. As part of our strong commitment to operational excellence, we are seeking a highly organized Customer Support and Administrative Assistant .

Job Purpose

To be the first point of contact for Neel Group, managing front-desk duties with professionalism and efficiency, while providing vital administrative support and assisting with debtor follow-up and communication. The role is central to ensuring smooth daily office operations and timely cash collection coordination.

Key Responsibilities

Front Desk & Communication:

Receive and attend to all incoming calls in a professional manner
Make outbound calls on behalf of the Group for internal coordination, supplier/client follow-up, and payment reminders
Welcome visitors, clients, and suppliers and guide them as appropriate
Maintain a clean and organized reception area

Debtor Follow-Up & Collections Support:

Call debtors regularly as per aging report provided by Finance
Follow up on payment commitments and escalate delays where needed
Maintain accurate records of all debtor communications
Coordinate with the finance team for updates on received payments

Administrative Support:

Assist with filing, document management, and office organization tasks
Manage incoming and outgoing mail/courier services
Order and maintain office supplies and stationery stock
Support senior executives with scheduling, coordination, and basic document preparation
Assist in the preparation of letters, memos, and internal communication

Internal Coordination:

Liaise with departments across Neel Group companies to support day-to-day activities
Ensure prompt transmission of messages and internal requests
Maintain logs of important calls, visitor registers, and administrative files

Required Qualifications & Experience:

HSC or Diploma in Office Administration / Secretarial Studies or related field
Minimum 2 years of relevant experience in reception or office administration
Excellent verbal and written communication in English and French
Polite, professional demeanor with a strong sense of discretion and confidentiality
Proficient in Microsoft Office (Word, Excel, Outlook)
Ability to multitask, prioritize, and remain calm under pressure
Strong interpersonal skills with a “can-do” attitude
Experience in debtor follow-up is a plus

Why Join Neel Group

Be part of a dynamic and growing local enterprise.
Opportunity to influence operational efficiency across multiple sectors.

Supportive work environment with room for growth and development.

Neel Group ltd

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Customer Support and Administrative Assistant