Totolalaina Maria

Skills

- Fluent in French and English
- Customer relationship management
- Customer service and complaint resolution
- Booking management, check-in and check-out
- Cleaning
- supply of cleaning and kitchen
- To Manage billing and payments, prepare daily reports on room status and
guest activity.
-To respond to customer requests and provide information on hotel services
and local attractions..
- Microsoft Office Suite (Word, Excel, Outlook)

About

Hello,
I’m Maria, from Madagascar, 26 years old.
I was customer manager at Intelcia for 5 years, which is why I mastered customer relationship management, then I was a receptionist in the hotel Le Petit Paradis in Diego Suerez, I took care of the reservation, cleaning the reception room, Manage payments, check in and check out.