Skills
• Sales & Marketing Strategy – Experienced in creating and executing B2B and B2C sales strategies for hospitality and tourism sectors.
• Tourism & Hospitality Operations – Strong background in managing guest services, tour operations, and luxury travel experiences.
• Multilingual Communication – Fluent in English, French, Mandarin, Cantonese, and Spanish; excellent in cross-cultural client engagement.
• Team Leadership & Training – Capable of leading sales teams, training junior staff, and improving performance through mentorship.
• Brand Development – Skilled in launching and positioning travel brands like Sugar Travel Ltd and Hola Tours under the Orcas Group.
• Client Relationship Management – Proven ability to manage and grow corporate accounts, travel agents, and international partners.
• Market Expansion (Asia Focus) – Deep knowledge of the Asian tourism market; adept at tailoring offers and communications to match cultural preferences.
• Event & Itinerary Planning – Expertise in crafting high-end, tailor-made travel itineraries for honeymooners, solo travelers, and VIP clients.
• Digital Marketing & Content Editing – Experience in editing promotional content for Chinese travel platforms and social media.
• Crisis Handling & Problem Solving – Effective at resolving client issues promptly and diplomatically in high-pressure environments.
About
A dynamic and multilingual tourism and hospitality professional with over a decade of experience in sales, marketing, and tour operations across the Indian Ocean region. Skilled in B2B negotiations, guest relations, and market development, particularly for the Asian segment. Proven track record in leadership roles, including Head of Sales & Marketing and Company Director, with expertise in launching travel brands, managing international client portfolios, and enhancing brand visibility. Fluent in English, French, Mandarin, Cantonese, and Spanish, with a deep understanding of cross-cultural communication. Passionate about crafting memorable travel experiences and driving business growth in the luxury tourism sector.
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