Skills
1.Customer support Representative
2.Management
3.Analyst
4.Experience with ticketing tools
5.Service level understanding
About
Technical support representative
Intelcia - Phoenix, Mauritius
1. Assisted colleagues with IT queries for improved teamwork
2.Led training workshops on various hardware and software
products, enhancing customer knowledge and usage skills.
3.Tailored tech solutions according to specific client needs,
ensuring high level of customer satisfaction.
4.Conducted regular system checks for potential issues
detection.
5. Maintained detailed records of reported faults and their
solutions.
6. Investigated and diagnosed customer's technical and product
queries.
7. Carried out preventative checks and maintenance at end of
customer interactions to prevent need for further support.
8.Billing Control.
Sales Representative and
administrative clerk
Davyland Properties Ltd - Rose
Belle, Grand Port District-
1. Navigated challenging negotiations to secure lucrative
contracts.
2.Streamlined order processing system for faster delivery times.
3. Maintained thorough records of all sales activities to ensure
transparency.
4. Expanded client base through targeted outreach initiatives.
5.Promoted up-sell opportunities during customer interactions,
boosting overall revenue generation.
6. Collaborated with marketing department for effective
promotional campaigns.
7. Developed comprehensive knowledge of product offerings to
facilitate customer decisions
Profile Photo
