Our Client is a dynamic team delivering custom-made IT solutions to give clients the opportunity to run and grow world-class businesses. Headquartered in the beautiful island of Mauritius, we are a group of IT professionals offering an integrated portfolio of products and services tailored to your business needs.

We continuously strive to deliver the very best end-to-end business software solutions driven by the latest innovations. We are committed to provide high-quality services and offer to our clients state of art tools that save time and money by increasing profitability and productivity.

About the Role

Working as a member of the Helpdesk team you will be responsible for ensuring that ticket notifications are dealt with in a timely manner and escalated when needed to the correct team. You will also offer our clients a warm and friendly experience whilst dealing with 1st line issues and where necessary gather all relevant information to pass up the support chain.

Contract Duration

6 months renewable

Days and time of work

2 days/weeks on a rotative schedule 20h00 to 08h00

Key Responsibilities

Ticket Triage of the notifications queues ensuring all relevant escalations are followed if required.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Dealing with 1st line issues raised by notifications queues.
Liaise with clients, vendors, and other IT personnel for problem resolution.

Key Skills

Good understanding of Microsoft Windows operating systems.
Working knowledge of Microsoft Office especially outlook.

The Candidate

Ability to think through problems and visualize solutions.
Good communication skills both verbally and written.
Ability to accurately follow process and update the same where necessary.
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Ability to work with all levels of staff within and outside of IT and outside the organization.
A self-starter able to work independently but comfortable working in a team environment.
Good analytical and problem-solving skills, and dependable and flexible when necessary.

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