Job duties:

Offer fast, friendly and efficient driveway service at all times. Offer two-man service whenever possible.

The 6-stop service procedure must be as follows:

Acknowledgement Warmly welcome the motorist and direct them to a free pump
The welcome Welcome the motorist like a friend with a warm smile and an enthusiastic Good morning how can I help you today?

When the driver asks for fuel, repeat the amount and type of fuel to him to make quite certain you heard correctly

Other Services Always ask the driver if there is anything else you may help him/her with and offer to check the water (do not open radiators unless requested), oil (offer Super 20W/50), wash the front/back windscreens and check the tyre pressure. Inform Customers of promotional offers in the shop
Make warm friendly conversation at the pump
Process the payment quickly and accurately

Collect payment

Check the cash amount and count out change amount to Customer

Account Customer check if Customer is an approved account, then process details of account correctly

Credit card: have all details of Customer handy

Check card through speedpoint, then process payment. Then have Customer sign slip, which must be presented on proper clipboard

Daily Housekeeping (Day & Night Shift)

Clean pump islands and building aprons

Clean/polish pumps

Clean oil stand & oil cans and fill can stands where applicable

Sweep/wash down driveway

Clean and stock Customer restrooms

Clean and tidy attendants kiosk

Clean and tidy staffs change rooms and toilet facilities

Clean and check all promotional signs

Clean all other driveway equipment

Clean all other merchandise and displays on driveway

Empty & clean refuse bins, and maintain refuse area

Clean manholes of any water (filler & Dips)

Clean as you go

Check all illumination and report faults on check list

Clean canopy uprights

Clean all windows once a week

NB: Arrive at work everyday with the correct & clean uniform and black shoes, wear name badge, etc.

Clean oil marks on driveway, using solvents

Water and weed the garden

Mow lawn, trim edges

Check condition of pump hoses

Remove weeds in between paving, etc.

Touch up paint work

Clean inside of pump dial faces (round pumps only)

Clean lifestyles (by hand, using ladder)

Trim plants and shrubs

Paint entrance kerbs where applicable

Wash down building fascia and facade

Mechanics jobs