The role of a Parts Representative is multifaceted, requiring a blend of interpersonal skills, technical knowledge, and business acumen. As a liaison between the company and clients, the Parts Representative plays a pivotal role in maintaining strong relationships and ensuring client satisfaction.
Responsibilities
- Client Relationship Management:Onsite Presence: The Parts Representative establishes and maintains an onsite presence with clients. This involves regular visits to client locations, fostering face-to-face interactions, and building trust.
- Timely Response: Ensuring that client requests are attended to promptly is crucial. Whether its a query, order, or complaint, the Parts Representative acts as the first point of contact.
- Quotation Preparation:Understanding Client Needs: The Parts Representative collaborates with clients to understand their requirements. Whether its spare parts for machinery, equipment, or vehicles, they assess the needs accurately.
- Quotation Generation: Based on the clients request, the representative prepares detailed quotations. These documents outline the cost, availability, and specifications of the requested parts.
- Customer Satisfaction:Problem Resolution: When clients encounter issues, the Parts Representative steps in to resolve them swiftly. This may involve coordinating with the warehouse, logistics team, or technical experts.
- Feedback Collection: Regularly seeking feedback from clients helps improve service quality. The representative actively listens to client concerns and suggests improvements.
Qualifications
- Experience: A minimum of 5 years in sales or a related field is essential.
- Education: A Higher School Certificate (HSC) or equivalent educational background.
- Driving License: A clean and valid driving license is required.
- Spare Parts Knowledge: While not mandatory, experience and knowledge in spare parts enhance the candidates suitability for the role.
- Language Skills: Excellent communication skills in both English and French (both oral and written).