Learning and Developpement Manager

Meet our HR Team from 8:00 to 16:30 from Monday to Friday at the Resort

Contact us on 5748 6966/5858 9417 for more information.

JOB PURPOSE:
As a Learning and Development Manager, you will work under the general guidance of the Hotel General Manager and be responsible for looking into the training needs for the hotel. You will be required to execute the hotel training programs.You will also be required to offer administrative support to the Human Resources team in accordance with the Hotel's standard and procedures and to ensure that staffing needs and training are met in a timely manner.

AREAS OF RESPONSIBILITIES
Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities.
-Assists Department Heads in identifying training needs for their departments after discussion with the Head of Human Resources and concerned Department Head.
-Develops and implements Departmental on the job Training programs.
Conducts Train the Trainer program and ensures that the process operates effectively.
-Conduct the Training needs Analysis
-Prepares the Annual Training Plan and monitors its actualization in alignment with the approved annual budget.
-Monitors training effectiveness in relation to guest feedback systems and complaint analysis.
-Ensure that the HRDC process is implemented in a timely and accurate manner with proper follow up with HRDC for refund.
-Prepares monthly training KPIs reports, training calendar according to the operational requirement.
-Assists Department Heads in producing training plans for each department.
-Assists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis.
-Organise and coordinate workshops and brainstorming sessions internally for departments.
-Conducts Employee Orientation and develops induction plans for new employees joining the team.
-Conducts and evaluates all on-the-job training.
-Establishes and maintains employee, supervisory and management records of training.
-Reviews training policies, procedures and recommends improvements to management.
-Participates in developing and implementing various training programs to meet identified needs and ensure guest service quality, profit enhancement and employee security/safety.
-Monitors present and future trends and makes recommendations relating thereto.
-Assists in the implementation at employee level of all the quality concepts introduced at the corporate level.
-Regularly conducts spot checks and implements effective means of measuring, monitoring and evaluating success of training programs.
-Participate in Job Fair and HR activities as and when required.
-Any other duties related to Training

ADMIN
Conduct orientation, training assigning, scheduling, coaching, counseling, and communicating job expectations, planning, monitoring, appraising, and reviewing job contributions and enforcing policies and procedures.
Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.

TRAINING & DEVELOPMENT
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Attend training seminars to master Human Resource Management techniques and procedures and enhance supervisory skills. Attend periodic staff meetings with other department heads to discuss company policies and patrons complaints and make recommendations to improve service; ensure more efficient operation.

CODE OF CONDUCT
Hygiene -To ensure that Human Resource department is kept clean and well sanitized. All equipment for cleaning is kept from a clean source and that the level of hygiene during the performance of services is in a good and safe condition.

Professionalism-To increase knowledge, skills and competencies in the operation of housekeeping, including giving equal treatment to every customer inside the rooms and villas.

Honesty-To implement an honest housekeeping service under any circumstances, from the interaction with customers, toward the preparation of rooms and services.

Compliance- To comply with all guidelines, regulations and laws set forth by any related Government Agency and Local Authorities.

Environmental Care-To be committed to maintain a clean room preparation, equipment, premises and environment for the purposes of fellow workers and customers health and to care towards the environment sanitation.

OBJECTIVE 

Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.

MAINTENANCE / CLEANLINESS
1-Promptly escalate any maintenance issues to the concerned departments for further action.
2-Keep a neat & tidy grooming at all times.

SELF DEVELOPMENT
1-Be up to date with local / international news. Strong Leadership abilities and organizational skills, Entrepreneurial, out of the box thinking. Able to drive change and look for operational efficiencies / synergies across the network.

GUEST SATISFACTION

1- Provide a courteous, professional, efficient and flexible service at all times as Hotel requirements.

GROOMING
1-Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.

HEALTH & SAFETY

1-Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; comply with legal regulations; secure revenues; develop and implement disaster plans; maintain security and sprinkler systems; and maintain parking lot and walkways.
2-To be well versed with our post COVID protocols
3-To be well versed with our basic HACCP guidelines
4-To be well versed with all first aid and fire safety protocols
5-Entirely flexible and adapting to rotate within the different subsections of the engineering Department or any other Department of the hotel as assigned. (ref Polyvalency)
6-Abide at all times with the hotel business and ethical values
7-Participate / support the team in CSR / Welfare activities as may be required.

SOCIAL MEDIA & PRODUCT KNOWLEDGE

1-Follow hotel pages on social media
2-Be up to date with hotel website and product offer.

QUALIFICATIONS & EXPERIENCE

1-Bachelor degree or Masters in Human Resources.
At least 2 years of experience in an International Luxury Brand Hotel in the same/similar field.
2-Should possess strong Industrial Relations knowledge.
Should be very well conversant in Microsoft Excel.
3-Confidence in working independently and part of a team.
4-Effective written and oral communications skills including the ability to prepare reports, proposals, policies and procedure.
5-Flexibility to respond to a range of different work situations.
6-Enthusiastic.

Statements in this Description are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.