AREAS OF RESPONSIBILITIES:
-Enter and prepare the room for cleaning.
-Dust the room and furniture.
-Replenish guestroom and bath supplies.
-Clean the bathroom.
-Clean the closet.
-Sweep and mope floors
-Check and secure the rooms.
-Replenish amenities according to the operational standards.
-Deliver and retrieve items on loan to guests e.g. iron and ironing boards
-Ensure security of guest rooms and privacy of guests
-Perform rotation cleaning duties for e.g., Floor deep cleaning.
-Anticipate guests needs, respond promptly and acknowledge all guests, however busy you are, at all times.
-Maintain positive guest relations at all times.
-Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
-Resolve guest complaints, ensuring guest satisfaction.
-Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
-Empty trash containers and ashtrays.
-Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet,shower walls, bathtub, shower curtain and floor.
-Replace facial, toilet tissue and bathroom amenities in correct amount and location.
-Inspect condition of bathrobes and replace soiled / damaged ones.
-Remove dirty bed linen and make up bed with clean linen.
-Replace laundry bags and slips.
-Clean closets and door tracks on check-out rooms, remove dust and debris. Ensure correct amount and replacement of hangers, extra blanket / pillow and luggage rack.
-Dust and polish all furniture.
-Realign furniture to the floor plan.
-Replenish guest complimentary water.
-Clean and maintain working area.
-Keep Hotel properties in good condition in the working area.
-Authorized to enter in guestrooms for cleaning and providing turndown services as per requirement.
-Comply with the standard operating procedures.
-Achieve and exceed the guest satisfaction scoring.
-Update status of rooms cleaned on assignment sheet.
-Return and restock cart at end of shift.
-You will be called to assist and support other departments as and when required specially during crisis period.
Statements in this Description are intended to reflect, in general, the duties and
responsibilities of the position, but are not to be interpreted as totally inclusive.
