Main Tasks of the Integration Support Engineer:
Internal Technical Support:
Support daily operations regarding technical inquiries with account managers,tech teams and internal team members
Provide technical support to respond to graph or log anomalies,or system monitoring alerts
Join the technical discussion with internal and external teams to understand products
Compose high-level specifications from the client's request to communicate with the development teamA
bility to simultaneously interact with several departments internally(Account Manager and Support teams)
Client Engagement Focus:
Be the front-line technical service to provide technical advice and guidance methods,and procedures,and assist clients in proceeding with correct implementation for products or feature taken on
Be responsive to customer inquiries and assist in troubleshooting and resolving challenges
Understand customer requirements and coordinate internal resources to achieve goals on time
Reproduce customer issues and escalate cases to engineering and provide the necessary documentation
Other Criterias:
Can provide workload and execute tasks accordingly and in line with industry best practices
Work with ITSS in composing product support documents to bring clients on board
Participate in continuing training to remain current on best practices,learn a new product,and better assist other team members
Qualifications required:
Bsc in Computer science or Information Technology or related engineering subjects
At least 3 years experience of integrating systems
