AREAS OF RESPONSIBILITIES:
-Greet guests and presents them with the menu.
-Inform guests about the special items for the day and menu changes if any.
-Suggest food and beverages to the guest and also try to upsell.
-Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
-Obtain revenues, issue receipts, accept payments, and return the change.
-Perform basic cleaning tasks as needed or directed by supervisor.
-Fill in for absent staff as needed
-Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., without egg etc.
-Communicate to the guest and provide assistance with their queries.
-Co-ordinate with kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
-Serve food and beverage to the guest as per the course of order.
-Observe guests and ensure their satisfaction with the food and service.
-Promptly respond to guest with any additional request.
-Maintain proper dining experience, deliver items, fulfil customer needs, offer Desserts and drinks, remove courses, replenish utensils, refill glasses.
-Prepare mixed drinks for service to the customers table.
-Properly open and pour wine at the tableside.
-Adhere to grooming and appearance standards consistently.
-Understand and communicate products and services available at the resort.
-Must have some familiarity with basic cooking skills.
-Assist bus persons with stocking and maintain the restaurant par stock levels and side station.
-Help other areas of the restaurant such as answering telephones and completing financial transactions.
-Print closing report and drop the cash with the front office / accounts department.
-Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
Statements in this Description are intended to reflect, in general, the duties and
responsibilities of the position, but are not to be interpreted as totally inclusive.
