Location: Spa Ceylon Ayurveda Wellness Boutique - La Croisette Grand Baie
Working Schedule: As per Mall hours - Rotational shifts including weekends and public Holidays
About Us
Spa Ceylon is the world's leading luxury Ayurveda brand, offering wellness, beauty and lifestyleproducts rooted in ancient royal Ceylonese traditions. As we expand our presence in Mauritius,we are seeking a dynamic and experienced Shop Manager to oversee the daily operations of our boutique store, ensuring high performance in sales, customer satisfaction, and team management - while embodying the spirit of Ayurveda and wellbeing.
Key Responsibilities
Shop & Stock Management
• Oversee day-to-day operations to ensure efficiency and brand consistency.
• Manage stock levels through timely ordering, regular audits, and stock rotation.
• Implement inventory control measures to reduce shrinkage and maintain optimal product availability.
• Design and maintain visually appealing store displays aligned with Spa Ceylon’s luxury standards.
Staff Leadership
• Recruit, train, and mentor staff to deliver appropriate customer service.
• Plan and manage staff rosters, attendance, and peak-time coverage.
• Conduct performance evaluations and support employee growth through development plans.
• Create a supportive and motivating work environment.
Sales & Marketing
• Lead the team to achieve sales targets through effective strategies and upselling
techniques.
• Plan and execute in-store marketing activities, including promotions and brand-aligned events.
• Analyze sales performance and customer feedback to drive improvements.
• Work closely with the marketing team to align local promotions with national campaigns.
Customer Experience
• Ensure a superior, memorable customer experience at every touchpoint.
• Address customer inquiries and resolve concerns professionally.
• Foster customer loyalty and retention through personalized service.
Administrative & Reporting Duties
• Maintain accurate financial records, manage budgets, and prepare regular performance
reports.
• Ensure compliance with Spa Ceylon’s policies, as well as health, safety, and legal
standards.
• Liaise with senior management on store operations and strategic opportunities.
Benefits & Incentives
In addition to a competitive base salary, the Shop Manager will benefit:
• Transport Allowance
• Sales Performance Bonus
• Employee Discount on Spa Ceylon Products
If you’re a confident leader with a passion for wellness, we’d love to hear from you. Please send your cv to info@spaceylon.mu
