• Location:
  • Salary:
  • Job type:
  • Posted:
    1 month ago
  • Category:
    IT & Computer, IT Support
  • Deadline:
    March 15, 2021
  • Job Level:


Established in 2003, UserTech Solutions Ltd is a Value-Added Reseller (VAR) and Managed Services Provider (MSP), focused on helping organisations maximize the value of their information assets, achieve compliance, and automate their IT infrastructure. We have developed unique competencies through proven processes and strong relationships with leading global vendors in delivering innovative, high-value and scalable solutions.


UserTech has an exciting opportunity for a Technical Solutions Engineer – Network & Security. The TSE will work in a non-silo environment towards building positive customer experiences and will actively participate in technical engagements from the pre-sales phase to deployment phase. This is a key opportunity for someone with industry and technology expertise in Networking and Security.



• Achieve relevant training and champion certifications in accordance with company guidelines

• Assist customers with the design and integration of our technologies

• Professional Services deliverables including implementation of our solutions and managing go-live processes

• Track and provide fault isolation and root cause analysis for technical issues

• Ensure support issues are recorded, tracked, resolved, and follow-ups are done in a timely manner

• Document customer communication and technical issues to support product & service quality

• Participation in on-call duties



• Working knowledge of networking industry, products, and protocols

• Minimum of 1-5 years hands-on experience and a combination of the following: designing, deploying, supporting, troubleshooting, debugging and administering network and wireless technologies

• Deep understanding and knowledge of VoIP and Unified Communications related protocols and technologies

• Strong knowledge in enterprise security technologies & products (NGFW, IPS, Content Security)

• Experience with wired and wireless packet capture/analysis tools

• Experience with Cisco, Checkpoint, Juniper, Palo Alto Networks, Fortinet products

• Strong knowledge of virtualization technologies (e.g. VMware)



• Excellent written and verbal communication skills

• A team player, structured and result-oriented

• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

• Experience with diagramming applications such as Visio

• A strong comfort level with Linux EDUCATION:

• Degree in IT Security/ Computer Science/ Telecommunication or equivalent

• Certifications in Microsoft, Cisco, VMWare, Hyper-V, a plus

• Certifications in Fortinet, Palo Alto Networks, Juniper, Check Point, F5 a plus