We are looking for a Head of Service Delivery for our client :
He/She must have more than 15 years of experience in the technology, sales or production field at top management level.
Be exposed to change management and talent development.
Working in an international firm with cross-sectional project management stages, mostly oriented towards the
Management of the customer’s satisfaction.
He/She will manage Operations/Client Service Team
Be an escalation point in case of any client service issues
Will be part of the senior leadership team of the company in Mauritius
He/She will set objectives and will be accountable for the service delivery for operations/customer support.
He/She will handle every action which forms part of the service delivery (Ensuring quality, productivity improvement, implementation of best practices, process optimization…)
He/She will lead the growth of the service delivery activities.
Be accountable for the development and the growth of the Service Delivery departments.
He/ She will be highly accountable for the strategic risk and issue Management