Attending customer request and processing the booking by retrieving rates, analyzing inventory level and FPLE as per preferred routing for quality and timely service.
To liaise with all Customers and to ensure everything is in place
Passing information proactively to customers
Create standard and special shipments incl. rate retrieval
Receive, evaluate and administer update requests from Customers
Attend to customers requirements from booking request until departure of vessel
Forward FPLE to transshipment port after vessel departure
Co-ordinate with Sales and Sales support for pending/missing RA.
Communicate with Customers in case of exception handling of Shipments
Advise transshipment status to customer, if requested
Update customers on schedule/cut-off changes
send short shipment notices to customers.
Liaise with ED for container placement and container linkages
Liaise with Operations and Sales
Check DG acceptance. In case of cargo denials from Hazmat desk contact customer for further details.
Update DG details until cargo is accepted confirm booking, create and send booking confirmation
Clean up system after vessel departure i.e. tallying bookings on FIS with the port onboard report.
Graduate or with 5 years industry experience in transportation industry
Expert knowledge of Documentation required
Extensive background in handling customer documentation required Commitment to deliver excellence in documentation
Attention to detail
Management experience required Business Systems/IT
Expert knowledge of user application systems (FIS, MS Office, Word, Excel)
Expert knowledge of user application systems (FIS, COMPASS (if applicable)
Process knowledge & systems support optimization
Ability to promptly process data and request under pressure
Management of data quality benchmarking and KPI management.
Superior communication skills
Professional and courteous phone call handling
Expert problem resolution • Effective time management and planning skills
Excellent command of written and spoken English
Knowledge of interactions with other functions, CSB, CSI, TD. Values/Behaviors
Positive attitude can do attitude
Energetic and good team spirit
Enthusiasm and team spirit
Commitment to task.