Main purpose of the job:  As a Customer Care Coordinator, you will:

• Professionally handle phone, email and face to face interactions with customers.

• Ensure proper and timely follow-up of queries/complaints.
• Maintain strict confidentiality of client, company and personnel information
• Understand the different activities of the company to be able to answer queries.

Qualifications and Experience:

• Min High School Certificate with good results in French and English or a Diploma in Management
• Excellent know-how of MS Office Excel and Word, Outlook
• 1 years’ experience in a ‘customer care’ activity
• Knowledge in medical insurance would be an advantage

Your Profile:

• A good team player with a proactive approach
• Strong interpersonal skills with ability to listen and respond with empathy
• Excellent written and verbal communication skills both in English and French
• Work under pressure and extended hours when required
• Ability to handle complaints and difficult situations.