• 1. Main Objectives of this position:

Supports the users with process and user application system knowledge.

2. Functions and Duties:

Main Tasks

  • · Purchase of all IT related products (getting the Quotes and coordinating with Vendors)
  • · Support the users with process and user application system
  • · Review & Audit System Access Rights
  • · Backup scheduling and replacing DLT tapes
  • · Backup arrangement for Lease Line, Electricity ( genset / ups ), IGM Software, CCTV, Payroll Package software & Door Access.
  • · Ensure adequate Generator & UPS Support
  • · Liaise with local vendors for cabling support
  • · Supporting Contact Center
  • · Provide Area support with respect to LAN, WAN and software related issues.
  • · Ad hoc set up of IT equipment for training per user’s request
  • · PC user support (software & hardware)
  • · Ensure smooth running of systems/servers
  • · Ensure all the IT related equipments are under maintenance and insured
  • · Prepare and Maintain BCP (including testing and fire drills)
  • · Accurate Asset Tagging
  • · Monthly Asset Inventory Reconciliation and Certification

3. Qualifications and Technical Job Requirements:

Industry Knowledge

  • · 35 years industry experience
  • · Apprenticeship / trained in office management or similar qualification

Business Systems/IT

  • · Awareness of data quality importance & security
  • · Good knowledge of user application systems, hardware and software
  • · Working knowledge & systems support optimization
  • · Ability to promptly process data and request under pressure

4. Success Criteria for Position:

Communication/Organisation Skills

 

Communicative and ability to take initiative Good command of written and spoken English Effective time management and planning skills

Professional ability to interact with other functions Systematic and efficient way of working

 

Values / Behaviours

 

Positive attitude, can do attitude Proactive

Energetic and good team spirit Enthusiasm

Commitment to task Initiative

 

Salary Negotiable

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