rovide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Follow up with the employee to ensure the issue has been resolved. Identifies, researches, and resolves technical problems for end users on a variety of issues. Run reports to determine malfunctions that continue to occur. Work on Tableau to generate weekly and monthly reports. Supports operation of help desk and serves as focal point for customer concern (from social media). Overseeing tasks related to the event planning process. Their responsibilities include meeting with vendors at the venue to help with set-up, collecting (pre-agreed upon) supplies and decorations, and working with staff to ensure the completion of a successful event. Use social media (Facebook/ YouTube) for media promotion.